52 Duty Manager and Duty Officer: Mahad Manpower Qatar

Duty Manager and Duty Officer: Mahad Manpower Qatar, a leading recruitment agency, is seeking qualified candidates for duty manager (7 positions) and duty officer (45 positions) to join our client’s hospitality division at Bayt Al Dhiyafah, a premier hospitality and guest service facility in Doha, Qatar. These contract-based roles offer competitive salaries, along with company-provided food, accommodation, and transportation. If you’re passionate about delivering exceptional hospitality, this is your chance to shine!

Job Post: Duty Manager and Duty Officer Opportunities with Mahad Manpower Qatar

About Bayt Al Dhiyafah

Duty Manager and Duty Officer: Bayt Al Dhiyafah, part of Hamad Medical Corporation’s (HMC) Hospitality Division, provides top-tier guest experiences across guesthouses, the Patient Recovery Centre, on-call doctors’ facilities, and the Female Recreation Club. Renowned for its commitment to quality, Bayt Al Dhiyafah offers a dynamic and inclusive workplace for hospitality professionals.

Job Opportunities Overview

Mahad Manpower Qatar is recruiting for:

• Duty Manager: 7 vacancies, QAR 5,000/month
• Duty Officer: 45 vacancies, QAR 3,000/month
• Benefits: Free food, accommodation, and transportation
• Nationality: Open to all
• Location: Doha, Qatar

Key Financial Terms Highlighted

• P&L (Profit & Loss): Tracks revenues, costs, and net profit.
• EBITDA: Earnings before interest, taxes, depreciation, and amortization – measures core operational profitability.

Candidates with hospitality financial expertise (P&L/EBITDA management) will be prioritized.

Duty Manager Position

Job Details

• Number of Positions: 7
• Basic Salary: QAR 5,000/month
• Benefits: Food, accommodation, and transportation provided

Job Summary

Duty Manager and Duty Officer: The duty manager plays a pivotal role in delivering a high-quality living and meeting environment for guests and staff at Bayt Al Dhiyafah, the Patient Recovery Centre, guesthouses, on-call doctors’ facilities, and the Female Recreation Club. This leadership role involves planning, organizing, and overseeing housing, catering, and meeting services while ensuring exceptional customer service, facility upkeep, and compliance with HMC policies.

Key Responsibilities

• Plan, control, and monitor accommodation and meeting room allocations to maximize resource utilization.
• Supervise check-in processes for seamless guest experiences.
• Coordinate catering requirements for guests and events.
• Conduct regular maintenance checks on fixtures, fittings, and amenities.
• Liaise with Housekeeping, Security, and Transportation to maintain service standards.
• Address guest complaints promptly and report feedback to senior management.
• Facilitate staff meetings to ensure team readiness for daily operations.
• Maintain databases for occupancy levels and generate management reports.
• Personally manage VIP guest experiences to ensure exceptional service.
• Organize staff training and maintain records.
• Ensure compliance with health, safety, and fire procedures.
• Assume operational leadership in the absence of senior management.
• Provide monthly reports and recommend service improvements.
• Provide monthly reports with insights on P&L and EBITDA.

Job Requirements

Educational Qualifications

• Essential:
  • Bachelor’s degree in Hotel Management, Tourism, or related field
  • Intermediate food hygiene certification
  • HACCP certification
  • Group training techniques
• Desirable:
  • Project Management (PMA or equivalent)

Experience

• Essential:
  • Minimum 4 years of work experience, with at least 3 years in Reservations, Guest Relations, Food & Beverage, or Front Office
• Desirable:
  • 2 years of experience in a high-standard hotel company

Skills

• Essential:
  • Fluent in English and Arabic (written and spoken)
  • Proficient in MS Word, Excel, PowerPoint, and hotel booking systems (e.g., Opera, Fidelio)
  • Strong leadership skills for managing large teams
  • Experience in high-volume environments
  • Report writing
• Desirable:
  • Familiarity with quality management systems
  • Project management experience

Competencies

• Strong problem-solving and decision-making skills
• Ability to prioritise and manage time effectively
• Excellent communication and interpersonal skills
• Customer-focused with a proactive approach to guest concerns
• Technical aptitude for liaising with engineering teams

Work Schedule

Shift-based, including weekends and holidays, to ensure 24/7 service.

Duty Officer Position

Job Details

• Number of Positions: 45
• Basic Salary: QAR 3,000/month
• Benefits: Food, accommodation, and transportation provided

Oversee accommodations, catering, and guest services, ensuring compliance with HMC policies. Must have a deep understanding of P&L and EBITDA for financial oversight.

Job Summary

Duty Manager and Duty Officer: The duty officer supports the hospitality management team in delivering exceptional customer service and operational efficiency across assigned areas. This role involves overseeing daily operations, leading teams, and ensuring compliance with HMC standards as outlined in SOP manuals.

Key Responsibilities

• Oversee daily operations in assigned areas to ensure smooth functioning.
• Prepare and manage team schedules and duty assignments.
• Inspect supplies, equipment, and work areas to maintain service quality.
• Ensure stock levels are sufficient for daily operations.
• Address guest complaints and provide effective solutions.
• Conduct daily staff briefings and maintain attendance records.
• Train team members on hygiene, health, and safety standards.
• Monitor and submit weekly, monthly, and annual reports, including stock inventories.
• Liaise with clients to uphold service standards.
• Perform additional duties as required.
• Provide monthly reports with insights on P&L and EBITDA.

Job Requirements

Educational Qualifications

• Essential:
  • BAC +2/BTS or equivalent in Food & Beverage, Administration, or Front of House in Hotel Management
  • Basic food hygiene certification
  • HACCP certification
  • On-the-job trainer certification
• Desirable:
  • Intermediate food hygiene certification
  • Project Management certification
  • Group training techniques

Experience

• Essential:
  • Minimum 2 years in a 3- or 4-star hotel, cruise, or high-volume hospitality setting in Food & Beverage or Front of House roles
  • Experience leading or supervising a team
• Desirable:
  • Project management experience
  • Management report writing

Skills

• Essential:
  • Fluent in English (written and spoken); Arabic is a plus
  • Proficient in Microsoft Office
  • Strong report writing and administrative skills
  • Team leadership and training abilities
  • Organised and self-motivated
  • Problem-solving skills
• Desirable:
  • Advanced training or technical skills

Competencies

• Customer-focused with a commitment to excellent service
• Strong teamwork and collaboration skills
• Ability to deliver results under pressure

Work Schedule

Shift-based, including weekends and holidays, to ensure 24/7 service.

Why Join Us?

Benefits and Opportunities

• Competitive Salaries: QAR 5,000 for Duty Manager and QAR 3,000 for Duty Officer.
• Comprehensive Support: Free food, accommodation, and transportation provided.
• Prestigious Environment: Work in Qatar’s leading hospitality facility, Bayt Al Dhiyafah.
• Career Growth: Access training and development programs to advance your career.
• Supportive Culture: Join a dynamic and inclusive team dedicated to excellence.

Conclusion

Duty Manager and Duty Officer: Take your hospitality career to new heights with duty manager and duty officer roles at Bayt Al Dhiyafah. With competitive salaries, comprehensive benefits, and a supportive team, these positions offer a rewarding opportunity in Qatar’s vibrant hospitality sector. Apply now with Mahad Manpower Qatar!